Right of Withdrawal

Right of withdrawal

Consumers have the right to withdraw from this contract within fourteen days without giving any reason. The period begins on the day the consumer, or a third party named by the consumer, takes possession of the goods.

Exercising the right

Withdrawal must be declared by an unambiguous statement to [operator, address, email]. A model withdrawal form is provided.

Consequences

All payments received, including standard delivery costs, are refunded within fourteen days of receipt of the withdrawal.

Digital content: beats

Beats are digital content not supplied on a tangible medium. The right of withdrawal ends once performance has begun, where the consumer has expressly consented to performance beginning before the withdrawal period expires and has acknowledged that this ends the right of withdrawal (§ 356(5) German Civil Code). This consent is collected and logged before every beat purchase; without it, no purchase is concluded.

Note on made-to-order goods

The exemption under § 312g(2)(1) German Civil Code does not apply where customers merely choose from options predefined by the seller (Higher Regional Court of Brandenburg, judgment of 16 July 2024 — 7 U 133/23). Choosing a size is not personalisation in that sense. This shop therefore grants the right of withdrawal in full for apparel and merchandise.